Supervisor - Food and Beverage

Casino and•East Saint Louis, IL

7d•Onsite

About The Position

This role requires a strong service-first mentality, ensuring team members meet and exceed service standards and guest expectations. The Supervisor will participate in meetings, provide informative pre-shifts, and ensure customer service standards are consistently met. Key duties include managing staff, responding to guest complaints, preparing and monitoring budgets, overseeing quality, creating schedules, and ensuring compliance with liquor laws and health regulations. The role also involves tracking team performance, working collaboratively with other departments, and reporting safety issues. The hospitality industry operates 24/7, and this position requires flexibility in working hours, including days, nights, overnights, weekends, and holidays.

Requirements

High School Diploma/GED, required
Food Handlers Certification, required
Must be able to work Weekends, Nights, and Holidays
Able to effectively communicate in English via verbal and written.

Nice To Haves

3 years of similar food and beverage experience in a fast-paced environment, preferred.

Responsibilities

Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest’s expectations.
Participate regularly in departmental and company meetings.
Provides positive and informative pre-shifts and other staff interactions ensuring the team is knowledgeable, prepared, engaged.
Ensure customer service standards are met and retained.
Must be always friendly and courteous.
Accurately balance cash drawer daily.
Ensure to complete daily reports, audits, and checklists in a timely manner.
Effectively manages, supervises, trains, directs, coordinates and disciplines (if necessary) food and beverage employees on assigned shift.
Ensure direct reports receive constructive coaching sessions either formal or informal as needed.
Respond to guest complaints in a courteous and timely manner.
Prepare the Food and Beverage budget and monitor department performance to same.
Monitor quality of service, food, and beverage.
Create and update shift schedules.
Ensure compliance with all state and local liquor laws and health and sanitation regulations.
Accurately track team members attendance, behaviors, and performance.
Regular attendance is an essential function of this job including days, night's overnights, weekends, and holidays.
Successfully work side by side with their team, other managers, and chefs to ensure all daily operations are properly executed.
Able to satisfactorily complete assignable work tasks requested by the departmental leader.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
Other duties as assigned.