Supervisor - Food and Beverage
Casino and•East Saint Louis, IL
•$22•Onsite
About The Position
The Supervisor - Food and Beverage is responsible for ensuring consistent high-quality service to all team members and guests. This role involves maintaining guest service standards, assisting culinary teams with quality checks, monitoring restaurant cleanliness, and establishing performance standards for products, service, staffing, and costs. The supervisor will also oversee and manage inventory, handle escalated guest issues, and ensure compliance with alcohol service policies.
Requirements
- At least three years of supervisory experience in restaurant operations, or the equivalent combination of education and experience is preferred.
Nice To Haves
- High school diploma or GED equivalent is preferred.
Responsibilities
- Ensure consistent high-quality service to all our team members and guests.
- Maintain guest service standards and ensure team members perform those standards to achieve favorable gaming experience for guests.
- Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division.
- Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards.
- Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
- Oversee inventory.
- Maintain and order inventory as needed to serve guests.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding alcohol consumption.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
