Supervisor, Fleet Operations

AAA-The Auto Club Group•Jacksonville, FL

5d•Onsite

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD. As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members.

Requirements

High School Diploma or equivalent (GED)
Have successfully led teams to achieve goals
Have related or similar roadside service work experience
Comfortable interacting with vendors and contractors
Can prepare cost and expense reports
Have assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance
Experienced in resolving customer service / damage complaints
Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
Must successfully pass DOT physical / certification process

Nice To Haves

College level coursework in Business Administration or a related field
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks
Working knowledge of work processes and e-mail applications.
Microsoft applications knowledge is also preferred.

Responsibilities

Tows vehicles, when needed
Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
Resolve escalated service problems
Maintain productivity standards for the team
Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
Maintain facility in a safe, clean and orderly fashion
Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Benefits

Competitive starting salary
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks, rewards and much more