Supervisor Fitness Facilities - Fitness & Recreation

Texas Woman’s University•Denton, TX

4h•Onsite

About The Position

The Supervisor of Fitness Facilities reports to the Director of Fitness and Recreation and is responsible for daily customer service and point-of-sale operations at the Fitness and Recreation Center. The role also handles facility scheduling and reservations and oversees repairs and maintenance of the center and its equipment. Work is performed under the Director’s supervision, with performance evaluated according to University policies and procedures. The supervisor oversees front desk and floor staff, including graduate and student assistants; administers membership and access processes; manages cash handling and a budget; maintains scheduling and point-of-sale systems; and coordinates facility rentals, maintenance, safety, and emergency preparedness. The position provides operational and usage reports to the Director and contributes to divisional and university programs and committees. The position requires regular, reliable attendance during scheduled work hours. Work is performed indoors and/or outdoors, with noise usually moderate to loud. The employee works an assigned shift that may include evenings and weekends based on unit, divisional, and programming needs, and may be required to travel.

Requirements

Bachelor’s degree in Kinesiology, Recreational Sports, Sports Management, Leisure Studies, or a related field.
Ability to obtain the preferred CPR/First Aid Instructor certification within six months of hire.
Knowledge of department and emergency action procedures.
Ability to establish and maintain effective working relationships with students, faculty, staff, and the public.
Ability to provide guidance, training, and direct supervision within the area of responsibility.
Ability to organize work, prioritize objectives, and exercise independent judgment based on organizational policies and activities.
Ability to integrate resources, policies, and information to determine procedures, solutions, and other outcomes.
Effective oral, telephone, in-person, and written communication skills.
Ability to respond to emergency situations in a timely manner.
Ability to perform CPR and first aid.
Ability to use a personal computer, office equipment, University-related software, and email.
Strong collaboration skills and ability to function well in a team environment.
Regular and reliable attendance during scheduled University workdays and hours.
Ability to work an assigned shift that may include evenings and weekends, depending on operational needs.
May be required to travel.

Nice To Haves

Master’s degree.
CPR/First Aid Instructor certification.
Two years of experience working in a fitness setting.
Experience in a university setting.

Responsibilities

Direct supervision, training, evaluation, and scheduling of front desk and floor staff at the Fitness and Recreation Center.
Implement comprehensive training programs for student staff.
Work with the Director to implement and oversee membership policies and procedures.
Manage deposits and cash handling at the Fitness and Recreation Center.
Maintain point-of-sale and building scheduling software.
Respond to and resolve customer service issues.
Oversee recruitment and selection of front desk and floor staff.
Work with the Director to implement policies and procedures for areas of responsibility.
Manage facility scheduling and access through membership and University scheduling software.
Manage a budget.
Oversee fitness equipment repairs, inventory, and maintenance.
Provide the Director with reports on participation, facility usage, concerns, maintenance, budget information, assessments, and other relevant matters.
Maintain and update the point-of-sale policies and procedures manual, employee handbook, and facility emergency action plan.
Coordinate with Conference Services regarding building rentals and outside reservations for the Pioneer Hall pool.
Establish safety policies and procedures for employees and student staff.
Assist with special events and functions.
Serve as the department’s safety officer.
Liaise with Facilities Management and Construction and vendors for the Fitness and Recreation Center.
Support divisional programs and initiatives and serve on divisional and university committees as needed.
Approve monthly payroll for front desk and aquatics staff in conjunction with scheduling.
Perform other duties as requested.
Maintain information security and privacy in accordance with applicable regulations and University policies and procedures.
Complete assigned tasks safely and efficiently, and report unsafe conditions, practices, and near-miss incidents.