Supervisor Financial Shared Services

FirstKey Homes•Atlanta, GA

18h•Onsite

About The Position

Supervisor of Financial Shared Services will provide direction and leadership to both BPO and Stateside Teams to ensure timely and accurate payment of invoices, expense reports, processing cash receipts for rents, resident ledger adjustments and resident security deposits. This role will oversee and manage daily and month end Accounts Payable and Accounts Receivable activities which encompass the preparation, review, and presentation of accurate, timely and relevant KPI’s, and Service Level Agreements (SLAs). At times, will contribute to audit requirements.

Requirements

Bachelor’s degree in Accounting, Business or equivalent work experience and/or education
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with full cycle accounts payable, and ability to reconcile complex business transactions
Experience with banking regulations, bankruptcy guidelines for cash receipt processing
Minimum 3 years of basic accounting and cash application experience
Minimum 3 years of full cycle accounts payable experience or other high-volume transaction processing
Minimum 3 years of supervisory experience leading teams to achieve departmental goals.
Advance knowledge of Microsoft Office products.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Time Management — Managing one's own time and the time of others.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Nice To Haves

Experience using Yardi or similar property management program.
Experience working in property management, real estate, or similar industry.
Experience working in a fast paced, high growth company.

Responsibilities

Maintain a working knowledge of all processes of the Accounts Payables and Accounts Receivables to assist with inquiries from other team members, leadership, and internal business partners.
Train, develop, supervise and drive performance of BPO and stateside team members to ensure departmental and FirstKey Homes goals and service level agreements are met.
Ensure BPO teams apply proper policies and procedures relating to processing and paying vendor invoices within vendor terms.
Collaborate with various Business Partners in developing best practices and procedures applicable to FirstKey Homes.
Triage Workflow failures within Voyager and Facilgo systems and provide solutions.
Coordinate, prepare and manage the monthly closing to include Vendor Accruals, Accounts Payable Cash Reconciliations, Account Receivable Rent Reconciliation and other various month end activities.
Annual Accounts Payable reporting to include 1099s, and Escheatment processing.
Supervise team of Accounts Receivable Specialists to drive performance in the following areas: Process resident payments to ledgers accurately and timely to include bankruptcy trustee payments. Review and process resident ledger adjustments as needed. Audit and reconcile resident accounts. Process all returns of resident receipts and credit card disputes.
Responsible for department process documentation including Standard Operating Procedures (SOP)s.
Promote and reinforce customer service orientation and compliance with standards with internal departments and external agencies.
Serve as project leader regarding technology implementation and enhancements.