Supervisor, Field Svc - Printer Technicians

Canon Careers•Melville, NY

1d•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon’s hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

Requirements

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
Field service experience.
Strong communication skills, including the desire to develop and lead a team.
Excellent time management skills.
Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology.
Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
The ability to travel (valid driver's license and acceptable driving record necessary).
Must be able to walk and lift/carry up to 50 pounds.

Responsibilities

Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
Select, hire, train, and develops current and new technical specialists.
Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
Oversee the warehousing process as it relates to inventory.
Publish, distribute, train, and enforce all current published standards.
Maintain customer satisfaction by ensuring his/her staff repairs Canon equipment quickly and efficiently.