Supervisor, Field Svc - Printer Technicians

Canon U.S.A., Inc. • Melville, NY

1d • Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon’s hardware and software technology-based solutions to keep our customers moving forward. The role involves managing a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.

Requirements

• 5 years of related experience and management of two or more regular full-time employees
• Field service experience
• Strong communication skills, including the desire to develop and lead a team
• Excellent time management skills
• Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology
• The ability to travel (valid driver's license and acceptable driving record necessary)
• Must be able to walk and lift/carry up to 50 pounds

Nice To Haves

• Bachelor's degree in a relevant field preferred
• Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred

Responsibilities

• Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software
• Select, hire, train, and develops current and new technical specialists
• Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction
• Oversee the warehousing process as it relates to inventory
• Publish, distribute, train, and enforce all current published standards
• Maintain customer satisfaction by ensuring his\her staff repairs Canon equipment quickly and efficiently

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Transportation allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees