Supervisor, Field Services (NY)

Aventiv•, NY

4d•$72,906 - $83,113•Onsite

About The Position

Responsible for operations at the visitation center while leading the visitation administrator to deliver exceptional quality service for facility staff and Family & Friends. Responsibilities include opening/closing the visitation center, powering up, testing, basic troubleshooting of equipment, maintenance, and cleanliness of the building while minimizing cost.

Requirements

Self-Starter with strong work ethic, excellent leadership, communication, and organizational skills.
Professional appearance and positive attitude.
Demonstrates proficient understanding of customer service needs and works to improve the operation of the visitation center.
Microsoft Operating System experience, including, but not limited to, Outlook, Excel, & Word.
Must be able to work in a fast-paced environment where problem resolution times are measured in hours.
Must exhibit all the company’s cultural attributes.
Customer Relationship and Account Management Skills.
Employee Development and Performance Management Skills.
Computing and Business Tools experience (Word, Excel, PowerPoint, Etc.).
Knowledge of computer hardware & telephony.
High school diploma or GED equivalent.
3+ years of relevant experience.

Nice To Haves

Bachelor’s degree in a related field of study or equivalent experience.
2+ years of supervisor experience in a customer-facing environment.

Responsibilities

Communicate with customers and associates to ensure customer satisfaction.
Ensures contract requirements are met.
Leads team to meet and exceed company objectives.
Ensures associates are meeting expectations by setting goals and objectives.
Hires and develops direct reports.
Scheduling of the team to ensure proper coverage.
Approves time sheets, time off requests, and expense reports.
Ensures the technical performance of their team(s) utilizing training courses, etc.
Responsible for planning and implementation of the budget.
Asset management (Site Inventory, Laptops, PC’s, Etc.).
Analyzes and reduces operating costs.
Responsible for video visitation access for facility staff.
Ensure operational readiness and performance for all systems (Security/Avaya Phones/SVV/Securus Workstations/BSO Workstations as required).
Perform other duties as assigned.