Supervisor, Field Service (Chromatography/Mass Spec)

Thermo Fisher Scientific • Somerset, NJ

3d • Remote

About The Position

Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures, to protect the environment, and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals. Our company offers a comprehensive range of lab services, support, and supply management in one place. Our outstanding people can customize solutions to meet business needs, whether they require service for one instrument or support for all lab needs. To deliver service solutions without boundaries, programs are offered for all instruments, equipment, and laboratory supplies, regardless of vendor. As a laboratory partner, Thermo Fisher Scientific provides researchers what they need, when they need it, to improve their ability to focus on science and drive innovation. Let our expertise complement yours. As a Field Service Supervisor, you will lead all aspects of field service support, customer relationship management, and provide direct feedback to our Team. You will collaborate with multiple Service Teams to deliver technical expertise to customers, ensuring happiness and achieving high-quality results.

Requirements

• BS and/or graduate degree in Sciences, Engineering, Electronics, or equivalent experience.
• Experience with development of a team or colleague mentoring preferred.
• Must have valid driver license.
• Ability to travel overnight within regional territory monthly.
• Ability to work outside regular business hours, and/or on-call work.
• Intensity, focus, and determination to drive success.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage and develop a team of highly skilled engineers.
• Facilitate, develop, and strengthen customer satisfaction.
• Maintain team schedule, track service calls, assist management of parts inventories, and drive company revenue.
• Support your team in solving and diagnosing customer's issues by applying instrument performance reports, field representative documents, and diagnostic reports.
• Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
• Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided.
• Assure the timely and accurate completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, and other administrative tasks of your team.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager