Supervisor, Field Research

Universal Orlando•Orlando, FL

About The Position

This position works directly with the Consumer Insights Field Leadership team to implement the day-to-day operations of the Consumer Insights Field team. The Supervisor ensures that core and ad-hoc projects follow approved methodologies, collect quality data, and are completed within designated time frames. The role also supports the growth and development of Consumer Insights team members. The position involves substantial field oversight, project coordination, team performance and development, and management of technology and equipment. Supervisors spend 35% of their shift in the field observing, coaching, and mentoring team members. The role requires significant mobility across multiple properties and flexibility in working hours to accommodate research needs. The organization offers a competitive compensation package.

Requirements

At least 2 years of supervisory experience leading teams.
Consistent attendance.
Ability to perform the essential duties satisfactorily.
Significant mobility across multiple properties.
Flexibility in hours worked to accommodate research needs.

Nice To Haves

Some college or a degree preferred.
A Bachelor of Arts degree, preferably in Hospitality, Marketing, Marketing Research, or Anthropology.
Supervisory experience in Field Research.
A combination of supervisory experience and education may be accepted.

Responsibilities

Oversee all field projects, including Point of Origin, City Walk Profile, Panel, and requested ad-hoc projects.
Spend 35% of each shift in the field observing, coaching, and mentoring team members, and document observations, coaching, and monitoring for quality data collection.
Reconcile weekly payroll and approve team member schedule swaps.
Attend daily virtual park operations meetings and send daily email updates.
Schedule and conduct bi-monthly and monthly team meetings.
Assist in creating and maintaining pre-shift documents, interviewer productivity information, and project productivity information for core and ad-hoc projects.
Assist team captains with morning pre-shifts for Point of Origin and other projects as needed.
Participate in weekly interviewing and hiring of new team members.
Support the growth and development of direct-report team members.
Conduct required team member one-on-one conversations, including 30/60/90-day conversations, and address concerns, current performance, and growth opportunities.
Work in the field with team members to help them succeed in their current roles and prepare for advancement.
Participate routinely in department TSAT initiatives.
Troubleshoot, resolve, and monitor daily technology concerns involving safety or maintenance, and update the Leadership team on ongoing issues.
Assist in testing new technology.
Track inventory levels and recommend purchases of new equipment.
Follow established UDX environmental, health, and safety policies, procedures, training, and team member involvement activities.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Perform other duties as assigned.