Supervisor, Field Research

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

This position works directly with the Consumer Insights Field Leadership team, implementing the day-to-day operations of the Consumer Insights Field team. This position is responsible to ensure that all core and ad-hoc projects are executed in accordance with approved methodologies, quality data is collected, and the projects are completed within the pre-designated time frames. This position is responsible for the growth and development of Consumer Insights team members.

Requirements

2+ years supervisory experience leading teams required.
Consistent attendance is a job requirement.

Nice To Haves

Supervisory experience in Field Research preferred.
A combination of supervisory experience and education will be accepted.
Some college or degree preferred.
Bachelor of Arts, Hospitality, Marketing, Marketing Research or Anthropology preferred.

Responsibilities

In field oversight of all field projects, including Point of Origin, City Walk Profile, Panel and adhoc projects as requested. Supervisors will be expected to spend 35% of their shift in the field observing, coaching, and mentoring team members. All observations, coachings and monitorings will be documented for quality data collection purposes.
Reconciles weekly payroll and approves team member schedule swaps. Attends daily virtual park operations meetings and sends out daily email updates. Schedules and conducts bi-monthly and monthly team meetings. Assists in the creation and maintenance of pre-shift documents, interviewer productivity, and project productivity for all core and adhoc projects. Supervisors assist the team captains with the morning pre-shifts for Point of Origin and other projects as needed.
Participates in the weekly interviewing and hiring of new team members. Is responsible for the growth and development of the team members reporting to them. Conducts required TM 1 on 1 conversations, including 30/60/90s. Addresses concerns, current performance, and growth opportunities. Works in the field with team members to be successful in their current role and prepare for advancement to next level. Participates in department TSAT initiatives routinely.
Troubleshoots, resolves, and monitors daily technology concerns involving safety or maintenance. Updates Leadership team on any ongoing issues. Assists in testing new technology. Tracks inventory levels and makes recommendations on purchase of new equipment.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Performs other duties as assigned.