Supervisor, Field Research

Universal Orlando•Orlando, FL

11d

About The Position

This position works directly with the Consumer Insights Field Leadership team to implement the day-to-day operations of the Consumer Insights Field team. The Supervisor ensures core and ad-hoc projects follow approved methodologies, collect quality data, and are completed within designated time frames. The role is also responsible for the growth and development of Consumer Insights team members. The position involves significant mobility across multiple properties and flexibility in working hours to accommodate research needs. Supervisory responsibilities are carried out in accordance with organizational policies and applicable laws. Consistent attendance is required.

Requirements

At least 2 years of supervisory experience leading teams.
Ability to perform the essential duties satisfactorily, including the knowledge, skills, and abilities required for the role.
Consistent attendance.
Flexibility in hours worked to accommodate research needs.
Significant mobility across multiple properties.
Some college or a degree is preferred; the posting also states that a combination of supervisory experience and education will be accepted.

Nice To Haves

Supervisory experience in Field Research.
A Bachelor of Arts degree, particularly in Hospitality, Marketing, Marketing Research, or Anthropology.

Responsibilities

Oversee field execution of all field projects, including Point of Origin, City Walk Profile, Panel, and ad-hoc projects.
Spend 35% of each shift in the field observing, coaching, and mentoring team members, and document observations, coaching, and monitoring for quality data collection.
Reconcile weekly payroll and approve team member schedule swaps.
Attend daily virtual park operations meetings and send daily email updates.
Schedule and conduct bi-monthly and monthly team meetings.
Assist in creating and maintaining pre-shift documents and interviewer and project productivity tracking for core and ad-hoc projects.
Assist team captains with morning pre-shifts for Point of Origin and other projects as needed.
Participate in weekly interviewing and hiring of new team members.
Support the growth and development of direct-report team members; conduct required one-on-one conversations, including 30/60/90-day discussions, and address concerns, performance, and growth opportunities.
Work in the field with team members to support success in their current roles and prepare them for advancement.
Participate routinely in department TSAT initiatives.
Troubleshoot, resolve, and monitor daily technology concerns involving safety or maintenance, and update the Leadership team on ongoing issues.
Assist in testing new technology.
Track inventory levels and recommend equipment purchases.
Follow established UDX environmental, health, and safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.