Supervisor, Field Operations

SGS•Hampton, VA

2d•Onsite

About The Position

SGS is seeking a Supervisor, Field Operations to coordinate and supervise the inspection of US Energy Minerals, specifically Wood Pellet Fuel and Coal Samples, as they are received from vessels. The primary work location will be 1000 Enviva Way in Chesapeake, VA, with work also taking place in Hampton, VA when vessels are not scheduled. This role involves leading a team of Field Services Technicians, managing daily operations, and serving as a key point of contact for customers and management.

Requirements

3+ years working in Industrial or Field settings
1+ years of supervisory experience
TWIC card is required
Experience with Wood Pellet Fuel samples required

Nice To Haves

Bachelor’s degree in science, Engineering, or Related field is an asset

Responsibilities

Coordinates and supervises US Energy Minerals (Wood Pellet Fuel and Coal Samples) inspection operations.
Leads the team of Field Services Technicians: schedules daily work, trains employees; plans, assigns, and directs work.
Works alongside shift technicians to complete work for the shift.
Serves as a first and primary line of contact with customers in the field and with Branch Managers and Operations Managers.
Addresses customers’ complaints and resolves issues.
Provides technical advice and support to the Field Technicians.
Assists staff to carry out and complete tasks according to established work procedures.
Trains, motivates, provides guidance and monitors daily work of the team.
Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.
Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.
Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.
Ensures each Field Technician has sufficient information, resources and materials to do their job safely.
May also have Preparation or Laboratory responsibilities, as required by business needs.
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.
Supervises a group of Field Services Technicians.
Makes day-to-day decisions within the group.
Has some authority for personnel actions (scheduling work hours, training, and coaching).