Supervisor, Faculty Practice - Pediatric Satellites

Tufts Medicine

7d•$60,908 - $76,140•Onsite

About The Position

This supervisor oversees the 4 pediatric satellite offices (Brockton, Chelmsford, Woburn, Lawrence). This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing clinical administration duties including long-term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritizing and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing needs to accomplish the practice's vision. This is a management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. This role supervises para-professional employees. Responsibilities include setting day-to-day operational objectives for the team, addressing difficult but typically not complex problems, and ensuring policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. This position is responsible for overseeing the day-to-day administrative and operational functions of a clinical practice. This position supports the Faculty Practice Administrator by ensuring efficient practice operations, supervising front-line staff, and maintaining high standards of patient care and satisfaction.

Requirements

Associate's degree in Healthcare Administration, Business Administration, or related field AND Three (3) years of experience in a healthcare setting AND One (1) year of progressive administrative experience in a healthcare environment; OR High School diploma or equivalent AND Five (5) years of experience in a healthcare setting AND Three (3) years of progressive administrative experience in a healthcare environment.
Ability to lead and manage a team effectively, providing guidance and support.
Capacity to analyze operational data and contribute to strategic planning.
Strong communication skills, both verbal and written.
Effective problem-solving skills to address operational challenges.
Flexibility to adapt to changing circumstances and patient needs.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.

Responsibilities

Assists in the management of daily operations of the clinical practice under the guidance of the Clinical Practice Administrator.
Supervises front desk receptionists, billers/coders, and medical assistants to ensure optimal staffing and resource utilization.
Oversees patient registration, scheduling, and billing processes to ensure accuracy and efficiency.
Monitors compliance with all relevant regulations and policies.
Supports quality assurance initiatives and patient satisfaction evaluations.
Handles patient complaints and issues, ensuring swift and effective resolutions.
Assists with financial management of the practice.
Monitors expenditures and reports on financial variances.
Supports the Clinical Practice Administrator in financial and operational reporting.