Practice Supervisor Pediatric Urology

Banner Health•Mesa, AZ

1d•Onsite

About The Position

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. As a Practice Supervisor, you will partner with providers, nursing staff and support team members to create a patient-centered environment. This is an excellent opportunity to leverage your leadership skills while making a meaningful impact on children’s health. Here at our Banner Pediatric Specialty Clinics, we embrace a fun family atmosphere where we encourage our team members to learn and grow. We are open M-F with no evenings or weekend hours. We thrive on a positive atmosphere that seeks to go above and beyond for each patient every time. We are looking for someone not only focused on patients as the number one goal but also a team player. At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

Requirements

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment.
Requires excellent communication and organizational skills.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Bachelor's degree preferred.
Experience in a leadership or coordinator capacity preferred.
Additional related education and/or experience preferred.

Responsibilities

Lead and support clinic staff in collaboration with the Practice Manager, fostering a positive team environment where everyone can thrive
Ensure operational excellence by maintaining adequate staffing coverage, proper workflows, and efficient resource allocation
Champion patient-centered care by addressing patient concerns promptly and ensuring exceptional experiences at every touchpoint
Maintain compliance with all Banner Health policies, procedures, and state regulatory requirements
Manage daily operations including scheduling, timecard administration, billing oversight, and inventory control
Facilitate communication between staff, providers, and leadership to ensure seamless coordination
Drive continuous improvement by identifying challenges and implementing effective solutions
Assist Practice Manager in supervising support staff members - Scheduling, Timecard management, Patient complaints and issues, Billing and coding concerns, Conflict management, Staffing & Meeting standards with policy and state requirements for clinics and ordering supplies and handling inventory.
Supervises the day to day activities of non physician staff, ensuring a high level of productivity.
Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.