Supervisor, Facilities Control and Monitoring System

University of Texas at Austin•Austin, TX

1d•Onsite

About The Position

Join the Facilities Operations and Maintenance team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community. Building Operations, a branch of the Facilities Operations and Maintenance Division, provides comprehensive facilities monitoring, operation, and optimization services in support of the University’s operations. Our teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians, to this end, we offer opportunities for continuing education, as well as various stipends for additional trade licenses. Our team of trained trade experts are well-matched for the university’s operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower. Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed and take a thoughtful approach to using their resources, structuring processes, and providing the best client service and use of university resources. This goal comes from our sense of ownership and pride in our work. With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities. Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin’s libraries and museums with staff ID card Free rides on all UT shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards. For more information on the Building Operations group, please visit: Visit the Facilities Operations and Maintenance Website Must be authorized to work in the United States on a full-time basis for any employee without sponsorship. Security sensitive; Criminal background check conducted on selected applicant. Hiring decision is contingent on applicant clearing check. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §51.215. Applications will be reviewed online by the hiring department. This is a 40 hour work week schedule; five 8-hour days with schedule to be discussed with supervisor. Some overtime, evening, weekends and holidays possible. This position may be required to work on-call. Prevents and resolves customer and maintenance related issues by leading a team of skilled technicians in the monitoring of facilities equipment and maintaining the after-hours/emergency call center.

Requirements

Diploma (High School) or GED.
Five years of experience in a construction/facility maintenance trade or a four (4) year technical degree.
Three years of experience directly or indirectly supervising commercial/industrial construction/facility maintenance shop personnel.
Experience using a personal computer or microcomputer.
Relevant education and experience may be substituted as appropriate.
Must be authorized to work in the United States on a full-time basis for any employee without sponsorship.
Criminal background check conducted on selected applicant.
This position and associated job duties have been designated as essential during extraordinary and emergency situations when the university is closed.
Essential personnel must maintain contact with their supervisor and report to work as regularly scheduled unless directed otherwise.
Required to operate an electronic device such as an iPhone, iPad, or laptop/desktop computer to perform and fulfill time reporting and work management requirements.
Work management requirements include receiving work assignments, updating work orders, and other functions as required.
May be required to work in confined spaces, manholes, tunnels, elevated work, extended shifts including nights, weekends, and holidays.
Considerable walking, standing, squatting, stooping, and moving of heavy materials and equipment in all weather conditions.
May be required to use of personal protective equipment (PPE) while performing duties.
May be required to pass a physical examination.
May be exposed to loud noise, high dust and allergen levels.
May be required to lift up to 50lbs.
Often required to twist, grasp, push, pull and bend.
May be required to operate forklifts, personnel lifts and cranes.
Operate job related equipment.
May be required to perform elevated work.
Occasional work from ladders and/or scaffolds.
May require tuberculosis screening and occasional use of a respirator.
May drive University vehicles.
If driving University vehicles, must maintain acceptable driver rating as established in Policy: UTS157 Section 2.5.4.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Nice To Haves

Associate degree or above in a technical field.
Completion of vocational trade or apprentice program in one or more journeyman trades.
Successful completion of Facilities Services Leader Development Program.
More than seven years of maintenance and repair experience with building mechanical and electrical systems.
University of Texas related experience or other comparable University experience, including two or more years of supervisory experience.
Demonstrated ability to provide excellent customer service through problem solving, conflict resolution and direct customer contact.
Demonstrated ability to communicate effectively to an array of customers to include team members, peers, building contacts, and management.
Demonstrated strong team building skills.
Demonstrated ability to lead a diverse multi-craft workforce in preventive maintenance and repair of mechanical systems.
Demonstrated excellent written and verbal communication skills.
Commitment to Facilities Services core values.
Experience with computerized service request system.

Responsibilities

Maintains a high degree of productivity, efficiency, cost effectiveness, and quality in shop performance for a 24/7 Control Room environment.
Closely monitors and controls key performance indicators and ensures adherence to budget related to Building Automation System monitoring and dispatch.
Provides timely and courteous customer service, keeps shop employees up-to-date on current policies, procedures, and related official information to ensure clear, concise, and necessary communication channels are maintained.
Enforces all safety requirements.
Prepares statement of work, solicits bids, selects best value contractor, obtains required funding, fills out requisition paperwork, coordinates and administers contractor work for maintenance repairs and replacements when deemed more economically prudent to use contractors versus inhouse personnel.
Composes, reviews, and processes shop paperwork including letters, reports, timesheets, labor reports, emails, and materials and equipment requisitions to ensure all communication channels and work activities function properly.
Creates operator schedules to manage operational coverage.
Creates standard operating procedures and training documents.
Coordinates work with other shops when necessary.
Maintain a high level of communication with leadership, maintenance teams, and other campus clients.
This operation serves as an after-hours call center and is a communication hub.
Participates in project reviews, staff meetings, and various external shop training and assistance to ensure current and proper information, policies and procedures are known and distributed appropriately.
Perform job related functions as assigned.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities.
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin’s libraries and museums with staff ID card
Free rides on all UT shuttle and Austin CapMetro buses with staff ID card