Supervisor F&B

kate spade new york•Tinton Falls, NJ

9d•Onsite

About The Position

The Lead Supervisor supports the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role is a key part of the store’s leadership structure and helps coach and develop team members in alignment with district priorities and Coach values.

Requirements

1+ years of experience in retail or food service management.
Experience in customer-facing roles and delegating tasks.
Organizational skills and ability to work with food & beverage operating systems.
Ability to meet store operating policies and standards, including food safety and cash handling.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Responsibilities

Lead by example in delivering outstanding service and building lasting guest relationships.
Support daily sales goals, motivate team performance, and drive key selling behaviors.
Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
Address customer concerns and operational issues with professionalism and urgency.
Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.