Supervisor - EVS

Bally's Chicago•Chicago, IL

3d•Onsite

About The Position

This role involves fostering a fun and entertaining atmosphere while promoting a customer-centric culture of superior guest service. The Supervisor will assist in developing and enforcing policies and procedures, selecting, training, and developing team members, and monitoring labor resources for maximum effectiveness. The position requires maintaining a clean and safe environment, making suggestions for operational improvements, and investigating and resolving guest and team member complaints. Responsibilities also include conducting inspections, ensuring proper stocking and maintenance of supplies and equipment, issuing and collecting master keys, and performing other assigned duties.

Requirements

Frequently required to stand, walk, and sit for prolonged periods of time
Occasionally required to work at heights above 10 feet high
Frequently required to lift items up to 30 pounds
Occasionally required to push or move items up to 100 lbs
Frequently required to reach overhead
Occasionally required to work in confined, small areas for long periods of time
May be exposed to bright lights, loud noise, and stressful situations

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Assist with developing, implementing, and enforcing, policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
Select, train, and develop team members through education, training, coaching, and corrective action
Monitor labor resources to ensure maximum effectiveness in guest services
Produce and maintain a clean and safe environment
Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
Investigate and resolve guest and team member complaints related to the EVS matters
Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
Ensure storage closets are properly stocked with supplies, and all equipment is properly maintained
Issues and collects master keys
Perform other duties as assigned