Supervisor - EVS

Casino and•Chicago, IL

3d•$29•Onsite

About The Position

This role involves fostering a fun and entertaining environment that embodies Bally’s Born to Entertain philosophy. The Supervisor will promote a customer-centric culture, assist in developing and enforcing policies and procedures, and manage labor resources to ensure maximum effectiveness in guest services. A key responsibility is to maintain a clean and safe environment, investigate and resolve guest and team member complaints, and conduct inspections to ensure all areas are cleaned and well-maintained. The role also includes managing supply closets, equipment maintenance, and issuing/collecting master keys. The position may require working at heights, in confined spaces, and in environments with bright lights, loud noise, and stressful situations. This job description is not exhaustive and duties may change.

Requirements

Ability to foster an environment that embodies Bally’s Born to Entertain philosophy.
Ability to promote Bally’s customer-centric culture of superior guest service and building guest relations.
Ability to assist with developing, implementing, and enforcing policies and procedures.
Ability to select, train, and develop team members.
Ability to monitor labor resources.
Ability to produce and maintain a clean and safe environment.
Ability to make suggestions for operational improvements.
Ability to investigate and resolve guest and team member complaints.
Ability to conduct and document inspections.
Ability to ensure storage closets are stocked and equipment is maintained.
Ability to issue and collect master keys.
Frequently required to stand, walk, and sit for prolonged periods of time.
Occasionally required to work at heights above 10 feet high.
Frequently required to lift items up to 30 pounds.
Occasionally required to push or move items up to 100 lbs.
Frequently required to reach overhead.
Occasionally required to work in confined, small areas for long periods of time.
Exposure to bright lights, loud noise, and stressful situations.

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
Assist with developing, implementing, and enforcing policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals.
Select, train, and develop team members through education, training, coaching, and corrective action.
Monitor labor resources to ensure maximum effectiveness in guest services.
Produce and maintain a clean and safe environment.
Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs.
Investigate and resolve guest and team member complaints related to the EVS matters.
Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained.
Ensure storage closets are properly stocked with supplies, and all equipment is properly maintained.
Issues and collects master keys.
Perform other duties as assigned.