Supervisor, EVS
About The Position
The Public Space (EVS) Supervisor is responsible for overseeing the daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment throughout all public areas of the casino and resort property. This role supervises EVS team members, coordinates cleaning activities, monitors quality standards, and ensures compliance with health, safety, and regulatory requirements. The Supervisor plays a key role in supporting an exceptional guest experience by maintaining the highest standards of cleanliness across gaming floors, restaurants, entertainment venues, lobbies, washrooms, and other public spaces.
Requirements
- A College Diploma or equivalent required with focus in Hospitality or related discipline
- Supervisory experience in a related field of one(1) or more years
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Working knowledge of computer software packages is an asset
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Responsibilities
- Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
- Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
- Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
- Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience.
- Creates a culture of accountability through quality control metrics for Public Space performance.
- Ensures integration and teamwork for the department in a positive environment.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Assure all safety policies and procedures are followed.
- To attend training and meeting as and when required.
- To report to duty punctually and to maintain a high standard of personal appearance and hygiene.
- Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
- Lives the Brand
- Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
- Able to motivate, train and guide others to meet performance objectives
- Must be able to work varying shifts and time schedules as needed
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
