Supervisor, Events & Visual Presentation (Maternity Leave Replacement)

Rennaï•Mount Royal, QC

3h•Onsite

About The Position

The Supervisor, Events & Visual Presentation plays a critical role in bringing Rennaï’s brand to life on the floor every day. Responsible for coordinating and executing in-store events, services, and visual presentation, this role ensures that every initiative designed by the Store Resource Team is flawlessly implemented in-store. Reporting to the Senior Director, Sales & Operations, this role is the bridge between planning and execution, ensuring the sales and service teams have the tools, materials, and environment they need to drive results. They also play a hands-on role in day-of-event execution, service experience support, and maintaining the overall visual and experiential standards of the store.

Requirements

Proven experience in visual merchandising, in-store event execution, preferably in the luxury, beauty, or retail industry.
Solid sense of visual aesthetics, with the ability to translate brand guidelines into impactful in-store presentations and experiences.
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills to effectively handle relationships and collaborate with cross-functional teams, store associates, and vendors.
Flexibility to work evenings, weekends, and holidays as required.

Nice To Haves

Have a degree in visual merchandising, fashion, design, or a related field.
Are a confident leader with experience supervising small teams or coordinating cross-functional collaboration.
Have in-depth knowledge of the luxury beauty market, including emerging trends and client preferences.

Responsibilities

Coordinate and execute all in-store marketing events, brand-led activations, social media events, and experiential retail programs in collaboration with the Store Resource Team, Brand Partners, Marketing Team, and Store Leadership Team.
Support and execute omni-channel activations designed to drive traffic, client engagement, conversion, and brand awareness.
Lead the planning, coordination, and execution of 360° activation strategies, ensuring alignment between marketing, merchandising, store operations, services, and brand objectives.
Build and maintain strong partnerships with vendors and brand representatives, including negotiating activation support, event participation, sampling opportunities, and promotional programs.
Collaborate with Carbon Leo and other external partners to support store activations, events, and marketing initiatives.
Coordinate all Out-of-Store (OOS) and mall-wide activations, ensuring seamless execution and alignment with brand standards.
Partner closely with Front-of-House leadership teams to support all in-store events, services, client experience initiatives, and brand activations.
Participate in weekly cross-functional meetings with Operations, Merchandising, Marketing, and Store Leadership teams to align priorities and execution plans.
Oversee and coordinate all activation and utilization of the Retreat space to maximize client engagement and business opportunities.
Manage the operational and experiential standards of the Retreat Bar in partnership with the two Baristas.
Develop strategies to increase Retreat utilization, event participation, service bookings, and client conversion.
Coordinate all Retreat-related events, services, and brand experiences to ensure operational readiness and exceptional execution.
Ensure all supplies, inventory, equipment, and presentation standards within the Retreat space are maintained and replenished.
Oversee daily, seasonal, and promotional visual merchandising standards across the entire store.
Ensure all brand merchandising standards, displays, campaigns, and planograms are current and accurately executed.
Coordinate all product launches, brand updates, assortment changes, product removals, and display modifications.
Ensure all visual merchandising displays, fixtures, testers, and graphics remain clean, maintained, and optimized to drive sales.
Regularly review product placement strategies and update merchandising based on sales performance, client flow, and sell-through opportunities.
Partner with Merchandising and Front-of-House teams to ensure displays maximize both client experience and commercial results.
Execute visual directives from the Store Resource Team while adapting to store-specific opportunities and requirements.
Coordinate repairs, maintenance requests, fixture updates, and visual presentation issues with Facilities and Loss Prevention teams as required.
Act as the lead on event, activation, and service days, coordinating set-up, execution, and troubleshooting of on-site issues.
Ensure service providers, vendors, influencers, social media partners, staff, and brand partners are properly briefed, equipped, and supported.
Support Front-of-House teams in delivering a seamless luxury client experience during all events and activations.
Monitor event performance and client engagement throughout activations, making adjustments as required to maximize results.
Own and manage the impulse merchandising program at cash wrap locations.
Analyze sell-through results and identify opportunities for assortment changes, new product introductions, and improved placement strategies.
Maintain and update all tracking files related to impulse sales, product performance, and merchandising opportunities.
Recommend and implement product placement adjustments to maximize visibility, conversion, and sales productivity.
Partner with Operations to support daily tester management needs while ensuring compliance with approved tester budgets.
Coordinate tester requirements for new brand launches, visual updates, seasonal campaigns, and promotional activations.
Manage and maintain the Gift-With-Purchase (GWP) and Sampling Programs, including inventory monitoring, replenishment, forecasting, and execution.
Ensure sampling inventory remains accurate and available to support brand objectives, promotional initiatives, and client acquisition strategies.
Collaborate with Brand Partners to secure additional tester support, sampling opportunities, and promotional assets.
Collaborate with Front-of-House Managers to support client experience strategies and service excellence initiatives.
Support the implementation, maintenance, and continuous improvement of client experience SOPs.
Partner with Operations, Merchandising, Marketing, Facilities, and Loss Prevention teams to ensure seamless execution of business priorities.
Provide ongoing feedback and recommendations to leadership regarding operational efficiencies, event effectiveness, visual standards, and client engagement opportunities.
Collect, analyze, and report on event and activation KPIs, including traffic, profile capture, service bookings, sales performance, conversion, client acquisition, and ROI.
Monitor performance of marketing activations, sampling programs, GWPs, and Retreat utilization initiatives.
Provide detailed feedback and recommendations to the Store Resource Team and Leadership Team regarding future activations and optimization opportunities.
Maintain accurate inventories of event materials, supplies, samples, visual merchandising assets, promotional collateral, and service tools, ensuring timely replenishment when required.