Supervisor Environmental Services

St. Jude Children's Research Hospital•Memphis, TN

1d•Onsite

About The Position

This position is responsible for supervising environmental services staff. Maintain established work schedules to provide a clean, safe, and aesthetically pleasing environment. Ensure sound Infection Control Practices for internal moves, and drive special room-requested cleanings during the assigned shift by applying sound management and human relations practices.

Requirements

High School Diploma/ GED required.
3+ years of experience in environmental services or a relevant area.
Some experience implementing and monitoring environmental services cleaning policies, procedures, and programs
Experience leading/monitoring teams/ resources/ timelines within the area.
Strong understanding of environmental regulations, laws, and standards.
Proven performance in earlier role.
Plans workload for team and gives clear instructions and expectations on delivery.
Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
Coaches and supports the development efforts of each team member.
Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
Understands and uses digital tools of communication as needed.
Speaks up in meetings, raises concerns, and shares information with the team.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the root causes.
Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
Defuses any unforeseen developments and problems by leveraging data analysis and insights.
Maintains focus on goals.
Drives engagement and ownership for the group to deliver ambitious results and solutions.
Demonstrates strong knowledge of standards, guidelines, and regulations to implement environmental safety programs and processes.
Monitors and maintains the highest possible sanitary standards through a clean, attractive, and safe environment.
Independently triages and handles technical issues, escalates as needed.
Demonstrates physical fitness and can work in a stressful environment.
Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within their own area.
Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibiting a pleasing demeanor.
Independently addresses complex customer needs and issues, escalates as needed.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee is frequently exposed to dust particles, cleaning chemicals, and organisms that cause diseases.
The employee may be required to wear personal protective equipment.
Exposure to blood and other bodily fluids.
Employee may be exposed to vibrations, including shaking objects or surfaces, which may cause strain on the body or extremities.
The noise level in the work environment is usually loud.
An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
The employee must move about the workspace to access work surfaces and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.

Nice To Haves

Preferably one year of post-high school education (Management, Business Administration, or related field) and/ or exposure to leadership training and responsibilities.

Responsibilities

Responsible for supervising Environmental Services Specialists in maintaining established work schedules, to provide a clean, safe, and aesthetically pleasing environment.
Contribute to the execution of environmental services projects and operational implementation of programs.
Manage space changes across campus to ensure cleaning standards are met for staff/office moves.
Support development and implementation of standards, policies, and procedures for Environmental services.
Research on new techniques to be used in one's own area; Stay updated with the latest trends in the environmental services industry.
Lead and supervise teams; Train, mentor, and guide team members, and ensure they have all the resources required to complete their assigned tasks.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.