Supervisor, Entertainment - Programming and Operations

Carnival Corporation•Miami, FL

2d•Hybrid

About The Position

The Supervisor, Entertainment- Programming and Operations, supports the Senior Manager of Entertainment Experience in overseeing entertainment programming and operations across a fleet of 29 ships while helping support 100+ Shipboard Team Members. This role involves managing projects, creating and maintaining standard operating procedures, and optimizing current Entertainment Experiences. The Supervisor ensures smooth operations, develops programming guidelines, analyses guest experience usage, and works closely with vendor relationships to deliver high-quality entertainment that aligns with Carnival's brand standards. In this role, the Supervisor handles inventory, invoice management, and logistics for Entertainment Experience rollouts and holidays. They work closely with the coordinator to manage inventory and invoices, ensuring timely and cost-effective procurement and delivery of entertainment supplies. The Supervisor also collaborates with various departments to support the development and execution of entertainment programs, ensuring they meet guest expectations and enhance the overall cruise experience. Additionally, the Supervisor provides leadership and guidance to both shoreside and shipboard teams, fostering a collaborative and high-performance culture. They support the scheduling and training of Entertainment Directors, ensuring they are well-prepared to deliver exceptional guest experience. The Supervisor also acts as a liaison between the Senior Manager of Entertainment Experience and other stakeholders, ensuring effective communication and coordination across all levels of the organization.

Requirements

Associates Degree in Entertainment, Recreation, Tourism, Hospitality and/or Business.
Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus.
Proven track record in scheduling and planning and able to ensure accuracy to avoid scheduling conflicts and errors.
Strong ability to manage time efficiently to meet deadlines and keep projects on track.
Knowledge of how to leverage data to optimize operations and drive strategic decisions.
The ability to guide, motivate, and support team to achieve their best performance.
Making informed and timely decisions that benefit the team and organization.
Proficient in project management principles and capable of multitasking.
Being flexible and able to adjust to changing circumstances and challenges.
Mature and able to maintain confidentiality.
Skilled in setting priorities and maintaining well-organized tasks and projects.
Identifying issues and developing creative and effective solutions.
Capable of handling multiple tasks and projects independently.
5 years in a similar role
Proven expertise in one or more areas such as cruise ships, hosted events, special events, show production, operation, music, comedy, and events.

Nice To Haves

Advanced skills in Excel, Word Power Point, and online databases is a plus.

Responsibilities

Assist in the creation, maintenance, and optimization of standard operating procedures and programming guidelines for Entertainment Experience, ensuring alignment with itinerary planning and guest demographics.
Support the planning and execution of purchasing products and services needed for Entertainment Experiences. Build and maintain vendor relationships, identify cost-saving opportunities, and coordinate shipment logistics with Carnival’s warehouse and shipping teams.
Collaborate with the Casting & Booking Team to support Entertainment Director scheduling initiatives. Facilitate interviews, assist in onboarding quarterly trainings, and coordinate conference planning and weekly online fleet meetings.
Conduct comprehensive research on guest demographics and itinerary planning. Partner with Manager and Directors to develop targeted programming and offerings that cater to the unique needs and preferences of different guest segments.
Serve as the gatekeeper for the Significant Impact Fleet Schedule, managing critical impacts such as Journeys sailings, charters, cast change dates, dry docks, and key project installations and rollouts.
Help develop and maintain entertainment databases and assist in identifying and implementing enhancements for new and existing shipboard Entertainment experiences.
Supervise the Coordinator - Programming and Operations, ensuring clear communication, accountability, and support. Address any questions or concerns from 100+ shipboard Entertainment Director department heads and collaborate with the Supervisor of Content Operations.
Support 4 Fleet Supervisors in maintaining and optimizing standard operating procedures, daily functions, entertainment programming, operations, and supply guidelines. Serve as the main liaison when the Sr. Manager, Entertainment Programming & Operations is absent.
Maintain proactive communication with shoreside entertainment teams, directors and shipboard leadership. Act as a liaison for Entertainment Directors to report concerns or suggestions for improvements.
Uphold and promote Carnival’s core behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
Actively engage in team meetings, projects, and brainstorming sessions to foster collaboration and idea sharing. Support a positive team environment by recognizing individual contributions and promoting mutual respect and support among team members.
Collaborate with other Entertainment teams to ensure alignment and consistency of shipboard entertainment across the fleet. Facilitate effective communication and cooperation between shoreside and shipboard teams to ensure operational success.
Work with internal and external stakeholders, including Casino, Marketing, Groups, social media, and Technical teams, to ensure that entertainment programming supports and aligns with Carnival’s objectives.
In collaboration with Sr. Manager, partner with Management, Sourcing, Procurement, and Purchasing teams to develop strategies, discuss contracts, and manage vendor relationships. Focus on optimizing cost savings, ensuring high-quality service, and identifying and mitigating supply chain risks.
Gather and analyze feedback from guests and shipboard personnel to identify areas for improvement. Use this information to suggest decisions to shoreside leadership to implement enhancements that elevate the overall guest experience.
Lead quality control for all supplies needed under entertainment operations, ensuring guest experience and event quality meet established expectations by shoreside senior leaders. Assist with Carnival’s warehouse, purchasing, and shipping teams, plus outside vendors and manufacturers.
Leverage data to accurately determine usage guidelines for major giveaways such as trophies, medallions, arts & crafts, and glow batons. Submit reports to showcase changes and request implementation from the Sr. Manager, Entertainment Programming & Operations.
Regularly review customer feedback and data to identify trends and areas needing improvement. Share these insights with the Manager to help refine programs and enhance guest experiences. Track key metrics, guest surveys, and feedback to improve service and satisfaction.
Review and refine safety practices, create and enforce training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfil onboard safety-related duties.
Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) guidelines.
As needed, coordinate with Shipboard HR and the shoreside cabin team to request cabin assignments for entertainment director handovers and/or trainings.
Track and manage large expenditures by consistently overseeing all incoming invoices from submission through payment. This includes monthly auditing of the coding, categorization, and amounts of purchases to ensure alignment with entertainment account strings and maintaining communication with the Accounts Payable department.
Establish clear usage guidelines for resources, inventory, and supplies to maximize efficiency for high-visibility events, seasonal holidays, and branded activations, ensuring timely and budget-compliant delivery. Support initiatives focused on streamlining processes and reducing expenses.
Support the development of financial plans for capital investments and operating expenses. Continuously monitor and adjust plans based on guest behavior, sourcing, and operational dynamics. Track and analyses spending to ensure it aligns with budgetary goals and identify opportunities for cost savings.
Manage personal and direct reports’ travel arrangements and expenses in line with Carnival Cruise Line’s policies. Ensure all travel is cost-effective and compliant, and submit expense reports promptly.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program