Supervisor, Entertainer

Holland America/Princess Alaska-Yukon Land Operations•Denali, AK

117d•Onsite

About The Position

The Supervisor, Entertainer oversees the Music of Denali dinner show in the Gold Nugget Saloon. The role is accountable for scheduling cast members, floaters, and bartenders, as well as ensuring show parts are cast thoughtfully and show characters rotate on a schedule. The supervisor develops and enhances sanitation and safety protocols in accordance with state, local, and company laws and regulations. The supervisor works with Food and Beverage management, the show writer, and entertainers to prepare and deliver the show, including pre-season rehearsals and coordination of words, songs, music, and timing. The position also supports dinner service, manages groups and seating, maintains records and reports, oversees timecards and audits, and helps ensure a positive guest experience and a safe, clean workplace.

Requirements

Previous entertainment management experience.
Must have or be able to obtain an Alaska Food Handler’s Card.
Must have a valid alcohol safety card for the State of Alaska.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to communicate clearly verbally and in writing, in person and over the phone.
Ability to prioritize work and manage time constraints while working in a team or group environment.
Ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Work closely with the Food and Beverage management team.
Work closely with the show writer.
Conduct pre-season rehearsals.
Work with entertainers on the words, songs, music, and timing of the show.
Train cast members in food and beverage service for the dinner portion.
Manage groups, reservations, and the seating process.
Provide weekly, pay, and monthly reports as required.
Oversee record keeping, control logs, and auditing.
Manage employee timecards.
Ensure company HESS and sanitation procedures are followed to the highest standard, including internal audits.
Conduct pre-shift and safety meetings with staff.
Mentor and coach staff.
Work independently with little or no supervision.
Communicate safety, guest, or employee concerns proactively and effectively to management.
Contribute to the overall success of the MOD Dinner Show at the Gold Nugget Saloon.
Maintain high standards of cleanliness and sanitation in work and storage spaces.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.