Supervisor, Employee Experience & Concierge Services

Huntington Hospital, NY•Pasadena, CA

1d•$74,880 - $112,320•Onsite

About The Position

The Supervisor, Employee Experience & Concierge Services oversees the daily operations of Huntington Health's Concierge Services program while leading employee experience initiatives that promote engagement, recognition, and organizational culture. This position supervises Concierge staff and volunteers, manages departmental operations, budgets, vendor relationships, and employee events, and develops programs that enhance the employee experience through exceptional service, operational excellence, and continuous improvement.

Requirements

HS Diploma or GED equivalent required.
Minimum of five (5) years of progressively responsible experience in hospitality, retail management, employee engagement, event management, or a related field required.
Leadership and staff development
Employee engagement and customer service excellence
Event planning and project management
Budget and financial management
Vendor and contract management
Strategic planning and process improvement
Communication and presentation skills
Relationship building and collaboration
Problem solving and decision making
Organization and time management
Proficiency with Microsoft Office Suite and web-based applications, with the ability to quickly learn and effectively utilize new software systems, databases, and technology platforms.

Nice To Haves

Bachelor's degree in Business Administration, Hospitality Management, Event Management, Marketing, Communications, or a related field preferred.
Minimum of two (2) years of supervisory or leadership experience preferred.
Experience planning and executing large-scale employee events or organizational programs preferred.

Responsibilities

Oversees the daily operations of Huntington Health's Concierge Services program.
Leads employee experience initiatives that promote engagement, recognition, and organizational culture.
Supervises Concierge staff and volunteers.
Manages departmental operations, budgets, vendor relationships, and employee events.
Develops programs that enhance the employee experience through exceptional service, operational excellence, and continuous improvement.