Supervisor, Electric Field Operations

Eversource Energy•Hooksett, NH

1d•$126,770 - $140,850•Onsite

About The Position

This posting is for a Troubleshooter Mid-shift supervisor position. The schedule is a rotating shift of 5-2-2-5 and the hours are 10am - 10pm. The role provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the electric distribution and transmission systems. It ensures effective coordination among and between individuals and departments in the district/division. The position actively promotes and enforces a safety-first work environment and positive safety culture. It engages and motivates employees to deliver the best possible customer experience.

Requirements

Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure at both secondary and primary operating voltages.
Strong analytical and problem-solving skills.
Must maintain switching and tagging qualifications.
Strong knowledge of computers and related technology and ability to learn and utilize available information technologies.
Ability to use PC desktop applications (e.g., Microsoft Word & Excel).
A Bachelor’s Degree or equivalent related experience required.
Minimum of five years of related experience is required.
Valid Motor Vehicle License required.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Must be able to manage multiple activities simultaneously to meet deadlines and customer requirements.
Must be able to effectively relate to customers and the general-public under stressful circumstances and for prolonged periods.
Must be able to clearly articulate job and safety related information to employees and to effectively address performance issues in a constructive manner.
Must be able to respond to problem situations in a timely manner at all hours of the day or night.

Nice To Haves

Previous experience in electric distribution is preferred.
Previous experience in a supervisory role is also preferred.
D.O.T. Driver’s License preferred.

Responsibilities

Accountable for the safe execution of field activities.
Sets safety expectations with employees and resolves safety issues/concerns in an appropriate and timely manner.
Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.
Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.
Sets clear expectations and provides ongoing feedback to employees regarding their performance, effectively addressing performance issues.
Conducts comprehensive performance reviews (per applicable bargaining unit contract).
Responsible for the proper application of local union contracts and agreements.
Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations.
Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.
Ensures work is completed within budgetary guidelines.
Prepares, reviews, and approves time, expense, materials and other company records in an accurate and timely manner and in accordance with established guidelines.
Demonstrates and role models a customer-first attitude, seeking to quickly resolve customer issues by collaborating with employees and other departments.
Fulfills storm duty assignments and participates in on-call rotation as required.
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.