Supervisor, Electric Field Operations (Maintenance & Construction)

Eversource Energy • Plymouth, MA

3d

About The Position

Provides leadership to ensure the safe, timely, and efficient completion of work related to construction, operation, maintenance, and emergency restoration of electric distribution and transmission systems. Ensures effective coordination among individuals and departments in the district or division, promotes and enforces a safety-first work environment, and motivates employees to provide the best possible customer experience.

The role is accountable for safe field execution, employee performance and development, application of local union agreements, work coordination, budget adherence, and accurate company records. It also demonstrates a customer-first attitude and seeks to resolve customer issues through collaboration. The supervisor fulfills storm duty assignments and participates in a required on-call rotation.

Work takes place outdoors in varied terrain and weather conditions as well as in an office environment. The supervisor travels to job sites and customer premises, may use computers for extended periods, and may work shifts, weekends, off-hours, and long hours during outages or to provide shift coverage. Emergency restoration assignments may require work outside normal responsibilities, hours, and location.

Requirements

• Working knowledge of methods, work practices, and procedures for safe construction, operation, and maintenance of electric transmission and distribution facilities at secondary and primary operating voltages.
• Strong analytical and problem-solving skills.
• Maintain switching and tagging qualifications.
• Strong computer and related technology knowledge, with the ability to learn and use available information technologies.
• Ability to use PC desktop applications such as Microsoft Word and Excel.
• Bachelor’s degree or equivalent related experience.
• Five or more years of related experience.
• Valid motor vehicle license.
• Availability for emergency restoration assignments as required.
• Availability to travel between Massachusetts, Connecticut, and New Hampshire as necessary.
• Ability to manage multiple activities simultaneously to meet deadlines and customer requirements.
• Ability to relate effectively to customers and the general public in stressful circumstances and for prolonged periods.
• Ability to clearly communicate job- and safety-related information to employees and address performance issues constructively.
• Ability to respond to problem situations at any hour of the day or night.
• Ability to work shifts, including weekends, and participate in off-hour on-call rotation.
• Ability to work long hours at times in response to outages and shift coverage requirements.

Nice To Haves

• Previous experience in electric distribution.
• Previous experience in a supervisory role.

Responsibilities

• Ensure safe execution of field activities and set safety expectations for employees.
• Resolve safety issues and concerns promptly, communicate lessons learned, and promote continuous learning of safe work methods and procedures.
• Make decisions and prioritize work to ensure safe and appropriate use of assigned resources.
• Set clear employee performance expectations, provide ongoing feedback, address performance issues, and conduct comprehensive performance reviews in accordance with applicable bargaining unit contracts.
• Apply local union contracts and agreements properly and work with managers and employees to resolve grievances and concerns.
• Participate in pre-construction reviews and other activities to support timely, efficient field operations.
• Coordinate work with other utilities, Eversource departments, and outside contractors as needed.
• Ensure work is completed within budget guidelines.
• Prepare, review, and approve time, expense, materials, and other company records accurately and on time, following established guidelines.
• Model a customer-first attitude and collaborate with employees and departments to resolve customer issues quickly.
• Fulfill storm duty assignments and participate in the on-call rotation.
• Respond to emergency restoration assignments as required.
• Travel between Massachusetts, Connecticut, and New Hampshire as necessary.
• Drive to job sites and customer premises to supervise work and review or discuss construction requirements.

Benefits

• Competitive total rewards program; benefits program details are available on the company careers site.
• Potential incentive eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager