Madison Mobile Collections - Supervisor, Donor Services
About The Position
Our Donor Services Supervisors work right along with the rest of the phlebotomy team. You will be fully training on the entire blood collection process including donor registration, screening, physical, and phlebotomy. The Supervisor will perform daily supervisory responsibilities such as interviewing, hiring, and performance management of your assigned team members. Supervisors work under the directions of the Manager to ensure overall compliance to policies and procedures and adherence to quality standards. Additionally, the Supervisor provides coaching and motivation to their team to provide excellent customer service and donor satisfaction. Supervisors may be called upon to drive our fleet vehicles when needed, including box trucks.
Requirements
- Customer service experience
- Previous supervisory or management experience
- Strong leadership skills
- Enjoy working with the public
- Have a good, stable work history
- Understand the importance of following standard operating procedures
- Be able to train away from home for up to two weeks at a time
- Be able to work a varied schedule including days, evenings, and weekends
- Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
- Hold or be able to obtain a DOT Medical Certification Physical card
- Pre-employment background check, drug screen, and motor vehicle report are required.
Nice To Haves
- Healthcare experience is a plus
Responsibilities
- Perform daily supervisory responsibilities such as interviewing, hiring, and performance management of your assigned team members.
- Ensure overall compliance to policies and procedures and adherence to quality standards.
- Provide coaching and motivation to their team to provide excellent customer service and donor satisfaction.
- Drive fleet vehicles when needed, including box trucks.
Benefits
- Industry leading pay rates including shift premiums and weekend pay
- Paid training
- Advancement opportunities
- On Demand Pay
- Generous paid time off that begins to accrue on your first day of employment.
- Medical, Dental, and Vision insurance plans
- Free Life Insurance
- 401K with employer match
- Health Savings Account
- Flexible Spending Account
- Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
- Doctor on Demand
- Employee Referral Bonus Program
- Tobacco Cessation Reimbursement
- Health Club Reimbursements
- Employee Savings Programs for discounts on various goods and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
