Phlebotomy Supervisor, Donor Collections

Blood Bank of Delmarva•Dagsboro, DE

10d•Hybrid

About The Position

The Supervisor, Donor Collections position leads collection operations at donor centers and mobile blood drives to ensure safe, compliant blood products and exceptional donor and sponsor service. Supervises and develops collections staff, performs whole blood and automated collection procedures, and ensures adherence to written procedures and quality requirements. Will be responsible for the Dagsboro Donor Center, as well as the Salisbury Donor Center as needed. This position is considered “essential” during severe weather or emergency operation events.

Requirements

High School Diploma or equivalent.
2+ years of experience in blood collection, phlebotomy, healthcare, and/or customer service in a highly regulated environment.
Minimum 1 year of demonstrated supervisory or leadership experience in blood collection, phlebotomy, related clinical field, and/or customer service.
Valid Driver’s License and own vehicle.
CPR Certification preferred.

Nice To Haves

Associate or Bachelor's Degree.
Familiarity with standards and regulations from applicable regulatory agencies such as American Association of Blood Banking (AABB) and the Food and Drug Administration (FDA).

Responsibilities

Provide leadership and direct supervision to collection operations at donor centers and mobiles to ensure consistent, compliant blood collection that meets or exceeds goals.
Directly work in operations and perform blood collections, including automated procedures (Double Red Cell, Plasma, Platelets, combinations) as needed.
Plan, prioritize, and organize daily workflow; communicate goals; monitor donor flow and productivity; and ensure timely and accurate operational reporting.
Ensure strict compliance with written procedures and regulatory requirements; respond to audit observations; perform validations for equipment, new/revised procedures, and forms prior to implementation.
Ensure staff are trained, competent, and compliant with documentation systems; supervise onboarding, skills maintenance, and required annual reviews.
Provide recognition, coaching, feedback, mentoring, corrective action, and performance evaluations.
Rapidly identify operational problems, implement immediate corrections, and collaborate with support departments to prevent recurrence.
Maintain complete and accurate operational and compliance records; oversee equipment quality control through maintenance software and assign monthly/annual QC.
Model organizational values; promote outstanding customer service and effective donor reaction management; address and resolve customer concerns.
Exemplifies BBD’s Customer Service Mission and Core Values.
May perform payroll approval or related functions such as PTO approval, timecard monitoring, sick time documentation, etc.
Participate in interviews and hiring decisions.
Prepare routine and ad hoc reports; attend required meetings, conferences, seminars, and assigned projects.
Make recommendations to improve business unit practices and processes.
Participate in pre-draw setup and end-of-day cleanup, packing, and controlled storage of supplies as needed.
Perform other related duties as assigned.