Associate Director, Donor Collections

New York Blood Center Enterprises•Providence, RI

15h

About The Position

This position manages part of the Collection teams, with responsibility for related blood product collection activity for designated areas. This position is accountable for ensuring performance measures are met, including attaining the budgeted red blood cell and platelet collection goals, productivity, efficiency, and future growth. This includes understanding and abiding by all federal regulatory standards. Works collaboratively divisional leadership and other departmental leaders to enhance the donor experience and ensure donors return to donate again.

Requirements

Bachelor’s degree in business, public or healthcare administration or, in lieu of degree, 3+ years in blood banking or similar organization combined with High School diploma.
7+ years’ experience in healthcare or equivalent regulated environment which includes experience in a supervisory/managerial capacity.
3+ years of leadership experience, including direct reports, preferably in a healthcare setting.
Experience with performance management, developing performance improvement plans, and providing mentoring to team members.
Experience in project management.
Ability to read and interpret medical, technical, regulatory, and quality procedures, prepare moderately complex technical and statistical reports
Ability to problem solve customer issues
Ability to identifying errors in documentation or critical processes and determining the appropriate action
Ability to use computers, perform data entry and learn and work with a variety of desktop applications and computer software systems that may change from time to time maintain composure under pressure
Ability to train staff and perform competency assessments
Ability to work with a team in a fast paced, ever-changing environment
Ability to resolve problems
Ability to work in a strong team environment

Nice To Haves

Previous experience in process changes management or technical writing a plus.
Any combination of education, training and experience equivalent to the requirements listed above has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.
Experience in blood banking and/or apheresis preferred.

Responsibilities

Provides direct supervision to managers.
Leads, develops, and mentors all Collection and Logistics team members, with emphasis on staffing, employee engagement, and retention.
Promotes a culture of inclusiveness and recognition that positively impacts productivity.
Partners with the Donor Recruitment leaders to plan effective and efficient blood drives and donor center schedules that ensure daily and weekly goals are met.
Collaborates with Donor Outreach and Engagement to execute activities intended to enhance the donor experience and ensure donors return to donate again.
Works with Enterprise Collections Center of Excellence leaders to assess best practices, operational effectiveness and recommend tactics – technology or process, to achieve success.
Ensures collections team members are fully trained in the best practices of customer service, such that the donor pains will reduce and the gains and delights will be maximized.
Responsible for ensuring SOP’s, competency and training are followed to move the business unit towards operational excellence.
Promotes compliance to all regulations, guidelines, policies, procedures, and practices as they relate to the business unit.
Monitor and drive performance in the collection of all product types of donated products to meet production goals.
Reviews and develops streamlined processes to implement efficient staffing structures.
Monitors Key Performance Indicators to facilitate the achievement of NYBCe Collection Team optimization targets.
Utilizes tools such as reports and applications to increase business efficiency.
Participates in projects for Collections and as requested, for the Enterprise.
Contributes to Enterprise committees or teams to identify and support the application of best practices and standardization throughout the Enterprise.
Stays abreast of operational advancement and/or products within the industry for purposes of review and application throughout the Enterprise.
Assists with vendor communication, review of performance data, and provides information as needed.
Works within budgets and implements cost effective strategies for operations.
Promotes professional working relationship with Quality & Regulatory Affairs, Hospital Services/Distribution, Logistics, and other related departments to ensure appropriate application of regulations while improving operational efficiency.
Regularly visits blood drives and donor centers to engage with team members and monitor the donor experience.
Works across business units and divisions to develop and incorporate best practices.
Prepare various reports.
Attends conferences, seminars, as required.
Makes recommendations to improve business unit practices and processes.
Any related duties as assigned.