Supervisor, Donation Support

EVERSIGHT•Ann Arbor, MI

3d•Hybrid

About The Position

The Supervisor, Donation Support Center is responsible for day-to day support of the Donation Support Center. This role demonstrates clinical competency to perform frontline department tasks and serves as a resource on these tasks. The supervisor competently performs all duties of the department employees, including providing weekend/holiday coverage. They maintain professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies. The supervisor assists the manager with hiring, training, and oversight of staff performance. They are responsible for problem resolution, monitoring and delegation of Donation Support Center workflow. Additionally, they oversee the development, maintenance, and management of monthly staff schedules to ensure appropriate shift coverage and operational staffing requirements are consistently met. The role is also responsible for the completion of Donation Support center quality assessments and provides continuing education and coaching to staff. A commitment to the Mission and Values of Eversight is essential, along with observing strict confidentiality of donor and recipient information.

Requirements

Must possess a valid driver’s license.
Reliable transportation is necessary.
This is a hybrid position, with requirement for on-site office days.

Nice To Haves

Undergraduate studies in related field preferred.
Experience as a Coordinator, Donation Support preferred but not required.
Prior supervisory experience in a clinical or contact center setting preferred.
Ability to communicate effectively and provide constructive feedback.
Critical thinking and time management to execute a variety of complex tasks.
Ability to interact professionally with peers and outside constituents.

Responsibilities

Demonstrate clinical competency to perform frontline department tasks; serve as a resource on these tasks
Competently perform all duties of the department employees, including providing weekend/holiday coverage
Maintain professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies
Assist the manager with hiring, training and oversight of staff performance.
Responsible for problem resolution, monitoring and delegation of Donation Support Center workflow
Oversee the development, maintenance, and management of monthly staff schedules to ensure appropriate shift coverage and operational staffing requirements are consistently met
Responsible for completion of Donation Support center quality assessments
Provide continuing education and coaching to staff
Observe strict confidentiality of donor and recipient information
Demonstrate a commitment to the Mission and Values of Eversight