Supervisor, Document Management Collateral

Freedom Mortgage•Fishers, IN

1d•Onsite

About The Position

The Document Management Collateral Supervisor is responsible for overseeing the team complete the assigned production, within SLA’s, within acceptable levels of quality, costs, and efficiency. The Supervisor will develop group cohesiveness, lead and solve routine daily issues. Also, responsible for the handling of mortgage collateral documents and processing requests from various business partners for collecting loan collateral documents from our custodians. This will include accurate and timely recording, tracking, safekeeping of original documents, and release of the collateral to respective parties.

Requirements

Expert level of proficiency in Excel and Microsoft Office Suite.
Knowledge of mortgage funding process and working with warehouse banks, custodians, agencies and/or other investors.
3+ years’ experience in Mortgage industry.

Nice To Haves

Knowledge of MBA (Mortgage Bankers Association) is preferred.

Responsibilities

Assign production to the team, train and motivate team members
Evaluate production needs daily to ensure efficiency in handling volume changes, suggest and/or initiate improvements in quality
Responsible for direct hiring, training, coaching, and deliver appropriate disciplinary actions.
Investigates and responds to inquiries, effectively managing, and prioritizing workloads to meet critical deadlines.
Manage relationships with business partners and external vendors
Processing of incoming requests from various departments
Develop and maintain department policy and procedures, job aids, and training guides
Develop department processes that provide department efficiencies
Possess detailed organizational skills that ensure the safekeeping of collateral loan documents in fireproof file cabinets
Establish effective working relationship with all applicable contacts
Perform frequent audit/inventory/quality checks of department processes to ensure collateral files are safe and accurate
Special projects as needed
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.