Supervisor, Dispatch

Roadrunner•Philadelphia, PA

12d•$63,000 - $68,000•Onsite

About The Position

The Supervisor, Dispatch plays a mission-critical role in ensuring the precision, reliability, and speed that define our long-haul LTL network. As customer expectations rise and freight volumes scale, this role anchors the daily operational rhythm that keeps our metro-to-metro model running with discipline and consistency. You will manage the flow of pickups, appointments, and driver coordination across a complex, time-sensitive environment. Success means every load is planned intelligently, every customer is served on time, and every driver has the information and support needed to execute safely and efficiently. This role exists to protect service integrity, strengthen operational performance, and elevate the customer experience across the network.

Requirements

Bachelor’s degree or equivalent combination of education and experience
1–2+ years of dispatch, transportation, logistics, or related operational experience
Strong written and verbal communication skills
Ability to interpret safety rules, operating instructions, and procedural documentation
Experience preparing reports, correspondence, and operational documentation
Ability to communicate effectively with terminals, contractors, law enforcement, and customers
Strong analytical skills, including ability to calculate percentages, proportions, and basic geometry
Proven ability to solve practical problems in dynamic, non-standardized environments
Ability to prioritize, organize, and delegate assignments in a fast-moving operation
Proficiency with email, databases, spreadsheets, and general PC applications

Nice To Haves

AS/400 experience
Experience supervising personnel, training, and performance management
Average typing, filing, and ten-key skills

Responsibilities

Oversee terminal load plans to ensure efficient routing and optimal asset utilization
Prioritize and assign pickups to maximize service performance and customer satisfaction
Ensure all scheduled pickups are completed, and exceptions are escalated quickly
Manage pickup and delivery appointments with accuracy and urgency
Maintain real-time visibility into freight movement and driver status
Provide timely guidance, support, and safety information to Independent Contractors
Issue driver advances for breakdowns and unloading needs in accordance with policy
Communicate delays, incidents, and breakdowns to origin and destination terminals
Partner with drivers and freight handlers to resolve operational challenges
Reinforce company standards through consistent coaching and leadership
Administer dispatch and tracking systems to ensure accurate, real-time data
Maintain documentation, reports, and communication logs with precision
Apply company policies consistently and escalate issues appropriately
Support continuous improvement initiatives across dispatch workflows
Ensure compliance with safety, regulatory, and operational requirements
Answer inbound pickup calls and provide clear, timely information
Resolve customer issues with professionalism and ownership
Coordinate with terminals, contractors, and corporate teams to ensure service reliability
Protect customer commitments through proactive problem-solving
Represent the company with confidence and operational expertise
Provide leadership through example, knowledge-sharing, and consistent follow-through
Delegate tasks effectively while maintaining high standards of execution
Support training and development of dispatch personnel
Drive a culture of accuracy, responsiveness, and operational excellence
Contribute to a high-performance environment aligned with business goals