Supervisor, Denials - Resolution Management
About The Position
About Aspirion At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. About the Role Impact you will make? The Supervisor, Denials Operations leads the day-to-day execution of denial management workflows?for a team of individual contributors.??This role?is responsible for?ensuring work moves?efficiently,?performance expectations are met, and quality standards are consistently upheld within a high-volume, production-driven environment. Acting as the frontline control point for workflow execution, the Supervisor manages?real-time work distribution, monitors performance throughout the day, and intervenes quickly to resolve delays, bottlenecks, or quality issues. Drives productivity, quality, and throughput by ensuring work progresses without delays or gaps, while maintaining adherence to workflow and payer standards. Reinforces accountability and consistency across the team to support reliable, high-volume execution
Requirements
- Experience leading frontline teams in a high-volume, performance-driven environment
- Strong ability to manage daily workflow execution and drive productivity
- Knowledge of denial management processes and payer requirements
- Strong coaching, communication, and problem-solving skills
- Ability to operate in a fast-paced environment and make real-time decisions
- Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Nice To Haves
- Bachelor’s degree preferred or equivalent experience
- 3–5+ years healthcare revenue cycle experience (denials management preferred)
- 1–3+ years of supervisory or leadership experience
- Experience with Medicare, Medicaid, and commercial payers
Responsibilities
- Manage real-time work distribution to balance workloads and ensure continuous progress
- Monitor account movement across workflow stages and intervene to prevent delays
- Identify and escalate workflow bottlenecks or system issues impacting throughput
- Lead, coach, and support a team of 8–15 team mates
- Provide real-time feedback to improve productivity, quality, and adherence
- Conduct 1:1s and performance discussions to reinforce expectations
- Track productivity, quality, and cycle time metrics
- Address performance gaps quickly and reinforce accountability
- Ensure adherence to payer guidelines, internal processes, and regulatory requirements
- Maintain audit readiness and enforce HIPAA compliance
- Support resolution of complex or escalated accounts
- Provide guidance on payer requirements and workflow expectations
- Support onboarding and ongoing training for team members
- Reinforce adoption of new workflows, tools, and automation
Benefits
- US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
