Account Resolution Supervisor

United Site Services•Meridian, ID

3d•Onsite

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. The Account Resolution Supervisor leads a team of Account Resolution Specialists focused on collecting payment for rentals and services. This role reports to and supports the Account Resolution Manager in executing broader strategies to get paid, improve key performance indicators (KPIs), and report results. With laser focus on our company’s top five priorities—Safety, Sell New Business, Deliver Excellent Service, Bill Accurately, and Get Paid—this leader ensures daily operations are aligned to drive cash collection, reduce delinquency, and support business growth.

Requirements

Strong understanding of the Company's equipment, products and services; strong oral and written communication skills
Excellent planning, organizational, analytical and decision making skills
PC proficiency
Well-developed clerical and accounting skills.
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness

Responsibilities

Supervise, coach, and support a team of Account Resolution Specialists (AR collections).
Ensure equitable workload distribution and operational efficiency.
Set and reinforce SMART goals aligned to the business and AR strategy.
Conduct timely, fair, and constructive performance assessments.
Provide mentoring and support team member growth and development.
Support the Account Resolution Manager in driving strategy to reduce AR, improve DSO, and achieve KPI targets.
Prioritize top accounts and direct resolution efforts to maximize cash flow.
Track and improve performance in key areas including: Delinquency, Aged AR, DSO, AR as a % of revenue, Auto-pay conversion, Elimination of payment blockers.
Monitor to-do list activity, analyze trends, and coach team members accordingly.
Manage scheduling, timecard approval, and attendance records.
Execute and document performance improvement plans when needed.
Partner with HR to manage performance issues and deliver corrective actions as appropriate.
Maintain compliance with HR policies and confidentiality requirements.
Refine and document collection and dispute processes to drive efficiency and consistency.
Lead and support resolution of billing disputes to ensure accounts can be billed accurately and paid timely.
Collaborate with Sales, Operations, and Customer Support to eliminate barriers to payment.
Build strong relationships with internal stakeholders to improve the customer experience and cash outcomes.
Create and maintain a culture of safety, professionalism, accountability, and teamwork.
Champion a collaborative approach to support shared services and enterprise-wide priorities.
Recognize and reward team performance and contributions to company goals.
Perform other duties and projects as assigned in support of department and company objectives.