Supervisor, DC Returns (A-Shift)

Tory Burch • McDonough, GA

7d • Onsite

About The Position

The Supervisor, DC Returns role is a key leadership position within a multi-channel, highly automated Distribution Center. This role involves supervising daily functions and performance within an assigned department, with a focus on returns processing. The ideal candidate will be detail-oriented, proactive, and able to ensure efficient workflows, accurate processing, and adherence to company standards and safety protocols. This hands-on leader will report to a Manager, DC Operations and will be responsible for motivating a team of associates to deliver an exceptional customer experience.

Requirements

• H.S. Diploma/G.E.D. required.
• 3+ years of related experience working in a distribution environment.
• 1+ year of management/people leadership experience.
• Strong leadership skills with a willingness to lead by example, ability to motivate for high performance, and ability to manage team members at various performance levels.
• Strong interpersonal skills with an ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times.
• Ability to establish and maintain professional relationships.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Excellent organizational and problem-solving skills.
• Excellent verbal and written communication skills with the ability to think strategically as well as tactically.
• Must have English proficiency (speaking and understanding).
• Able to lift and move up to 35 lbs.
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours.
• Must be flexible with their schedule to include nights and weekend schedules if/when needed.

Nice To Haves

• Bachelor's Degree preferred.
• Prior experience with automation within a distribution environment.
• Experience in a high volume/high value distribution center is a plus.

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals.
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets.
• Monitor key performance indicators (KPIs) such as accuracy, throughput, and efficiency, taking corrective action as needed.
• Collaborate with inventory control and cross-functional teams to ensure seamless material flow and stock accuracy.
• Maintain compliance with company policies, safety regulations, and industry best practices.
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives.
• Prepare and present reports on operational metrics, challenges, and improvement strategies.
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments.
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations.
• Identify and implement process improvements to enhance efficiency and reduce waste.
• Challenge the status quo, leveraging data and insights to refine operational workflows.
• Address operational challenges with practical solutions, ensuring seamless execution across departments.
• Lead, train, and mentor employees to enhance performance and career development.
• Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success.
• Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly.
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions.
• Foster a positive, collaborative work environment that encourages continuous improvement and teamwork.
• Ensure all employees are informed of company policies, safety protocols, and performance expectations.
• Encourage innovation and a culture of problem-solving among team members.
• Supervise and actively support team in the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction.

Benefits

• Competitive pay and rewards for high performance.
• Generous benefits to help with mental and physical health, financial security, and wellness.
• Generous employee discount and access to exclusive sales.
• Access to ongoing training and career development programs.
• Flexible scheduling, including three-day workweeks.
• Paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED