Supervisor, Customs (Day Shift)

DSV•Niagara-on-the-Lake, ON

5d•Onsite

About The Position

The primary duty of this role is to provide assistance to the Branch Manager in the day-to-day operations of the Niagara Falls branch during night and weekend shifts. DSV encourages inclusivity and is committed to diversity in the workplace, welcoming applications from all qualified individuals. They aim to provide an inclusive environment for all to succeed and work with candidates with disabilities throughout the recruitment process to ensure they have what they need to be at their best. Accommodation can be requested during the recruitment process by reaching out to Human Resources.

Requirements

High School Diploma or Equivalent qualification
Certified Customs Specialist (CCS) or working towards the certification
2 years of customs brokerage experience
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Ability to communicate effectively in a diverse multicultural environment.
Act as a role model for DSV values and adhere to the Code of Conduct
English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite

Nice To Haves

Knowledge of Imanet System, an asset

Responsibilities

Set up shipments for importing across all modes of transport using SWI/IID
Troubleshoot rejects for all branches after hours and on weekends should they occur
Manage and approve vacation time and scheduling team members accordingly to shifts
Assist operators with questions regarding clearances, CBSA related issues, and any other inquiries that are brought forward
Constantly check on workflow and confirmation of entries, when due
Adhere to all Standard Operating Procedures and Policies set in place by the department and organization
Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
Provide input and be an active participant at weekly team briefings
Perform Other duties as and when assigned
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.