Supervisor, Customer Sites

Thermo Fisher Scientific • Durham, NC

2d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Requirements

• High school graduate or equivalent required.
• 4+ years of experience in managed services in a laboratory setting.
• GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.
• Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture.
• Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Use of software for reagent batch records and chemical inventory tracking.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.
• Candidates must reside within a 50-mile radius of the Durham, NC.
• Additionally, the position requires the ability to respond to assigned customer sites within one hour of notification, and have reliable transportation.

Nice To Haves

• Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.

Responsibilities

• Leads the daily supervision of a team of customer multi-site based personnel, enabling the team to consistently deliver high levels of customer service.
• Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
• Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites.
• Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas.
• Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
• Interact regularly with Environmental Health and Safety Leadership.
• May perform other responsibilities as assigned by management.

Benefits

• competitive remuneration
• annual incentive plan bonus
• healthcare
• a range of employee benefits
• innovative, forward-thinking organization
• outstanding career and development prospects
• exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED