Supervisor- Customer Service (Scripps)
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Supervisor, Customer Service, you provide oversight of Team Lead(s) a team or Representatives for one or more of our clients. Every day you will be the primary point of support, training and coaching for your team’s performance as it relates to quality and production metrics for the client. To thrive in this role, you must have prior experience in a Leadership role of a high-volume call center within the healthcare revenue cycle industry. We are looking for an experienced supervisors who enjoy driving their team to success by providing knowledge of the client objectives and the leadership and training to achieve them. Going ‘above and beyond’ for the client on every level.
Requirements
- Prior experience in a Leadership role of a high-volume call center within the healthcare revenue cycle industry.
- Experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative.
- 5 years leadership experience in a healthcare call center.
- High school diploma
Nice To Haves
- Knowledge of client objectives.
- Working knowledge of EOBs and authorizations/referrals.
- Experience with EMR systems such as EPIC, Meditech or Cerner.
Responsibilities
- Provide oversight of Team Lead(s) and a team of Representatives for one or more clients.
- Serve as the primary point of support, training, and coaching for team performance related to quality and production metrics.
- Maintain KPI reporting, improvement programs, and ACD Metrics.
- Work with EMR systems such as EPIC, Meditech or Cerner to strategically support clients and meet or surpass their objectives.
- Maintain a level of performance that ensures success for client objectives.
- Create a solid virtual team through regular communication with Team Leads and Representatives.
Benefits
- Annual bonus plan at a target of 5.00%
- Opportunity to constantly learn.
- Opportunity to collaborate across groups.
- Opportunity to explore new paths for your career.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
