Supervisor, Customer Service

Ameritas • Lincoln, NE

12d • Hybrid

About The Position

This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards. The incumbent implements best practices for achieving customer and associate retention. This role can be hybrid or remote based on proximity to an office location.

Requirements

• Bachelor’s degree or equivalent experience is required.
• 3-5 years of related experience is required.
• 0-2 years of supervisory experience is required.

Nice To Haves

• General knowledge of securities industry is preferred.
• SIE preferred, but not required.

Responsibilities

• Responsible for the day-to-day management of associates.
• Leads a high performing team through recruitment, development, engagement, and performance management.
• Provides guidance to resolve escalated issues or concerns.
• Ensures adherence to regulations, policies, and procedures.
• Recommends innovative programs or processes to achieve results.
• Monitors daily operational activities and provides direction in order to meet service goals.
• Measures associate productivity and performance metrics.

Benefits

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time– 8 hours per month.
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level