Supervisor Customer Service
Graybar•Sterling, VA
•Onsite
About The Position
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service department, including assigning and reviewing the work of others Establish department work procedures, prepare schedules and expedite workflow of purchase orders Train and develop employees Ensure every customer experience is top notch in quality Collaborate with branch team to grow sales Recommend transfers, promotions, increases, and terminations.
Requirements
- Strong communication skills
- A passion for customer service
- Supervisory and leadership skills
- Ability to handle a variety of customer situations with enthusiasm and tact
- 1+ years experience required
Nice To Haves
- 2 year or 4 year degree preferred
Responsibilities
- Supervise a customer service department, including assigning and reviewing the work of others
- Establish department work procedures, prepare schedules and expedite workflow of purchase orders
- Train and develop employees
- Ensure every customer experience is top notch in quality
- Collaborate with branch team to grow sales
- Recommend transfers, promotions, increases, and terminations
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Rest and recharge during our Paid Holidays throughout the year.
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others' achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
