Bilingual Supervisor, Customer Service (UT)

Prog Leasing•Draper, UT

4d•Onsite

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Supervisor, Bilingual Customer Service, to help grow our company and ensure our mission is achieved! PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. We are a team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! The supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.

Requirements

Must have experience as a Supervisor, Team Lead or Operations Trainer
Excellent communication skills, both written and verbal
Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike.
Bilingual - Spanish speaking required

Nice To Haves

Minimum of six months internal tenure preferred
Disciplinary record free of existing infraction(s) preferred

Responsibilities

Actively lead and train members of the Customer Service Team to achieve maximum results
Accurately perform administrative duties in a timely manner
Document and evaluate department progress to discover new ways to improve or innovate
Monitor calls and verify accuracy
Provide team members with constructive feedback
Performance evaluations, employee praise and discipline
Address escalated complaints and resolve problems