Supervisor, Customer Service
Service Experts Heating & AC•Scarborough, ME
About The Position
The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above.
Requirements
- 4+ years of experience
- High School Diploma/GED
Responsibilities
- Assists management in leading the customer support team, providing clear strategic direction; sets day-to-day operational objectives for team
- Helps to enforce adherence to customer service policies and procedures.
- Partners to allocate resources and budgets to optimize support operations.
- Under direction of managers, analyzes support metrics, initiating improvement measures.
- Assists management to develop initial customer retention strategies and programs.
- Coordinates with other departments to align support efforts.
- Resolves escalated basic and routine customer issues and disputes.
- Assists in conducting performance evaluations for the Customer Support team, offering feedback and coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
