Supervisor Customer Service - LHB

Luminare Health

7d•$42,200 - $79,300•Remote

About The Position

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Requirements

High School Diploma or GED equivalent
Minimum of one year supervisory or lead experience in a call center
Minimum 3 – 5 years customer service experience in a call center
Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
Strong organizational skills
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Possess excellent customer service skills including proper grammar, tonalities and clear diction

Nice To Haves

Associates Degree
Bilingual English/Spanish preferred

Responsibilities

Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service.
Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development.