Client Manager - LHB

Luminare Health

5d • $67,600 - $127,000 • Remote

About The Position

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Requirements

• Bachelor’s Degree and 5 years of health insurance industry experience OR High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Ability to interact with senior level executives
• Analytical skills, problem-solving skills, and time management skills are required
• Excellent presentation skills
• Excellent written and verbal communications skills are required, as are exceptional organizational skills

Nice To Haves

• State insurance license
• Stop loss understanding a plus

Responsibilities

• Responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities.
• Works directly with sales executives during finalist presentations and may be asked to present to potential clients.
• Expected to support and service between 12 – 20 groups of clients between $50,000 - $250,000+ annual net revenue.
• Maintains senior management level contact with Benefits, Human Resources, and financial staff of the client.
• Responsible for the service delivery of Luminare Health products and services that ensure client satisfaction.
• May have some internal project participation.
• Charged with retaining and growing their assigned book of business, but also supporting their Regional Team as needed.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• other incentives
• annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree