Supervisor, Customer Relations

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

1d•CA$44,622 - CA$59,094•Onsite

About The Position

Under the supervision of the Customer Service Manager, the incumbent, either personally or through subordinates, plans, coordinates or supervises the daily activities of the player services department. This is a Full Time Permanent position located in Ottawa, Ontario.

Requirements

A post-secondary diploma in Marketing or a Business related discipline
A minimum of two (2) years of special events coordinator and/or public relations experience
A minimum of one (1) year of supervisory experience in the service industry
Working knowledge of computer application packages, such as MS Office
The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Responsible for the supervision of the Customer Relations employees in a shift work environment.
Ensures a strong presence on the gaming floor to deliver exceptional customer service.
Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
Responsible for fostering a safe and efficient work environment, while maintaining an open door policy.
Accountable for staff, assisting with hiring, training, evaluations, recognition and development.
Involved in planning and executing site promotions with the Customer Relations Manager and your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement.
Other duties as required.
Lives the brand