Customer Relations

Toyota of Kenner • Kenner, LA

2d

About The Position

The Customer Relations Coordinator will act as the first point of contact for inquiries regarding sales, vehicle servicing, warranties, and parts. This role involves investigating and resolving customer complaints, escalating complex issues when necessary, and ensuring customer satisfaction through post-sale follow-ups and appointment scheduling. The coordinator will also monitor and distribute feedback from manufacturer-generated surveys to improve customer retention.

Requirements

• Excellent verbal and written communication skills; ability to explain complex automotive repairs in a clear non-technical manner.
• Strong de-escalation, active listening, and conflict resolution abilities.
• Familiarity with automotive CRM platforms such as CDK and CDK services.

Responsibilities

• Act as the first point of contact for inquiries regarding sales, vehicle servicing, warranties, and parts.
• Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.
• Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
• Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
• Monitor and distribute feedback from manufacturer generated surveys and improve customer retention.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed