Supervisor, Customer Billing and Accounting (Hybrid Schedule)

Eversource Energy•Manchester, NH

6d•Hybrid

About The Position

This professional position is responsible for the complete development of Eversource Billing Representatives through coaching and evaluative performance feedback. The Supervisor ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment. This role supports a hybrid schedule, requiring employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor. Employees must also be able to work up to five days in the office if needed.

Requirements

Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
Thorough knowledge of approved rate schedules for customer billing.
Understanding of meters and their relationships to billing.
Excellent written and verbal communication.
Working knowledge of Data Processing operations as they apply to CSS.
Ability to work under stress and pressure.
Knowledge of electric metering principles and related policies and procedures.
Knowledge of appliance service business practices.
Bachelor’s degree in business administration, related discipline, or the equivalent related work experience.
Five (5) plus years of customer billing experience in utilities.
Demonstrated leadership abilities.
Must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Nice To Haves

Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability

Responsibilities

Implements all approved customer billing policies, procedures and standards in assigned region.
Schedules and coordinates for assigned regional, such as customer billing and review of daily exception reports.
Supervises daily billing activities which include processing input documents, monitoring productivity.
Coordinates and controls billing and accounting activities with affected departments.
Coordinates and oversees customer billing activities among the region's district business offices and affected departments (field and staff).
Resolves, as assigned, more complicated or sensitive matters resulting from customer billing problems or complaints.
Verifies uniform applications of billing policies and procedures.
Supervises and maintains security for customer billing records, in assigned region, as required by regulations.
Performs regional on-call duties as assigned, by responding to and resolving customer complaints regarding storms.
Reviews CS daily reports for billing problems or unusual billing conditions.
Supervises the preparation of billing reports requested by staff and Regional Administration.
Provides supervision in the carrying out of policies and procedures.
Participate in interviewing, writing and delivering reviews and coaching REPS when needed.