Supervisor - Custom Jersey, The Cubs Store on Addison St.

Compass Group • Chicago, IL

23h • Onsite

About The Position

The Retail Supervisor – Custom Jersey is responsible for overseeing the day-to-day operations of the custom jersey station, ensuring every fan receives a personalized, high-quality product and exceptional customer service. This role leads a team of associates, manages jersey customization production, maintains quality standards, and creates memorable fan experiences while driving sales and operational excellence.

Requirements

• Ability to lift and move up to 25 pounds.

Responsibilities

• Supervise the daily operation of the custom jersey station, ensuring efficient workflow and outstanding guest service.
• Lead, coach, and motivate team members to deliver an engaging and personalized shopping experience.
• Assist fans with jersey customization, including player names, numbers, patches, and personalized designs.
• Operate and oversee heat press and customization equipment while ensuring safety and quality standards are met.
• Inspect finished products for accuracy, quality, and presentation before delivery to guests.
• Manage production queues during high-volume events, maintaining speed without compromising quality.
• Monitor inventory levels of blank jerseys, lettering, numbering, patches, and customization supplies.
• Coordinate with merchandising and inventory teams to replenish stock and minimize downtime.
• Resolve guest concerns professionally and provide solutions that exceed expectations.
• Train new associates on customization techniques, equipment operation, customer engagement, and company standards.
• Maintain a clean, organized, and safe work environment.
• Support store opening, closing, cash handling, and other supervisory responsibilities as assigned.
• Analyze sales trends and identify opportunities to increase customization sales through fan engagement and upselling.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed