Supervisor Cust Service - Integrated Supply

Vallen Distribution Inc.•El Segundo, AZ

3d•Onsite

About The Position

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. Vallen's Supervisor Inside Sales (Customer Service Supervisor) is a staff management position that assists Customer Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates.

Requirements

Bachelor's degree (B. A.) from four-year College or university preferred; or three to five years inside sales and supervisory experience and/or training; or equivalent combination of education and experience
Direct Reports -- 10 to 15 associates
Inside Sales Gross Margin -- up to $20 million
Total Sales Volume -- up to $100 million
On-site / storeroom responsibility
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization. Ability to interface in a customer-responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

Responsibilities

Carries out supervisory responsibilities under the organization's policies and applicable laws.
Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work.
Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Develops associate's skills and encourages growth
Provide training on required systems
Provide training for product and all technical competency
Develop/establish a motivating environment
Develop and deploy succession planning
Ensure compliance to variable pay plans
Conduct annual performance of all direct reports
Assists with managing sales, margin, and production budgets and forecasts
Assists with managing Inside Sales staff performance
Assists with managing pricing matrices and approval of all overrides
Provide monthly / quarterly performance reports
Drive digital utilization
Assists with resolving customer complaints immediately
Assists with monitoring segment performance through working of daily, weekly, monthly required reports
Assists with ensuring compliance to service KPI Goals
Assists with managing company assets appropriately
Assists with managing inventory information flow to purchasing
Assists with ensuring adequate and timely billing of customer orders
Assists with ensuring timely resolution of Accounts Receivable disputes
Assists with ensuring all compliance to all customer contracts
Assists with ensuring adherence to all HNA pricing & Freight policies
Assists with ensuring compliance to company SOP's and Internal Control Standards
Work with Vallen Business Partners to implement strategic initiatives
Enable cross-functional communication

Benefits

Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
Employee Assistance Program
Employee Resource Groups for networking and team building
Tuition Reimbursement Program
Employee Referral Program
Safety shoe and safety glasses reimbursement (based on position)
Employee discounts through BenefitHub
Advancement opportunities